*Accommodation*:- 

• Except for Dehradun and Badrinath, the Kedarnath Hotel is non-star. 
• All food served is pure vegetarian. 
• Hotels can be changed with similar available options If a particular hotel is fully booked. 

*Single Supplement*:- 

• Our package includes accommodation on a twin-sharing basis. A charge of Rs. 30,000/- extra will be applicable for guests who wish to stay on single occupancy at hotels in all destinations. 

*Booking Confirmation*:- 

• The booking is confirmed with a 50% deposit of the charter amount. The full amount must be paid 15 days prior to the date of the journey. 

*Rescheduling Policy*:- 

• Bookings can be rescheduled to a later date subject to availability, with a 10% additional fee if requested at least 15 days before the journey date. 
• Rescheduling requests made within 15 days of the journey will be treated as cancelled, and a fresh booking will be done subject to availability. 

*Passenger Policy*:- 

• Children aged 2 years and above will be considered full passengers. 
• Infants below 2 years of age (maximum 12 kg weight) are accommodated free of charge. 
• For verification of the age of the child, ID proof/birth certificate is mandatory. 
• The weight of the infant will be reduced from the total permissible weight of the helicopter. 

*Weight Limitations*:- 

• Flights are subject to the total weight and balance of the helicopter. Guests have to MANDATORILY submit their correct weights at the time of booking. 
• If any change in weight is found at the time of their travel from the submitted weights, which would exceed our aircraft’s weight-carrying capacity, guest(s) would be deboarded & cancelled for the helicopter tour without any refund. 
• If a passenger's weight exceeds the prescribed limit, extra charges will apply, subject to approval from our technical team. 
• Guests weighing more than 75 kg will be charged an overweight fee of Rs. 2000 per kg for the total weight above 75 kg, ensuring the helicopter's total carrying capacity of 450 kg is not exceeded. 

*Luggage Allowance*:- 

• Only 5 kg of luggage per passenger is allowed in a helicopter. 
• It is not permitted to carry suitcases or big travel bags; therefore, duffle bags will be provided by our team to each passenger on the day of arrival. 
• Passengers will carry only the bags provided by Pilgrimage Aviation. 
• Excess luggage would not be allowed in the helicopter. 

*Flight Arrangement*:- 

• Helicopters have limited weight-carrying capacity. To ensure safe flying in the hills, Pilgrimage Aviation reserves the right to shuffle passengers between different helicopters. Therefore, passengers traveling together might not be flying in the same helicopter. 
• Passengers must maintain the same arrangement throughout the trip for safety reasons. There might be differences in flying timings between the helicopters due to operational or technical reasons. 
• From Sitapur/Guptkashi to Kedarnath, passengers will be divided into different helicopters based on weight and balance requirements. 

*Itinerary Changes*:- 

• Pilgrima Aviation reserves the right to alter the itinerary or flight timings a day prior due to weather/operational reasons.

 *Additional Expenses*:- 

• Any additional expenses, apart from the meals included in the itinerary, will be borne by the passengers. The company will not be responsible for any changes in restaurants or hotels made by the customer. 
• Expenses made towards any new inclusion in the itinerary (in the form of newly added sightseeing destination, etc.) not mentioned previously in the original itinerary list will be chargeable on an actual basis. 
• All kinds of expenses arise because of a natural calamity in the form of weather, government restrictions, strikes, agitations, political disturbances of other nature, etc. These expenses will be borne by the passengers. 
• Any additional night due to bad weather, technical reasons, etc. other than the package inclusions (5 nights) will be paid for by the passengers. 

*Passenger Conduct*:- 

• Pilgrimage Aviation reserves the right to deny boarding to passengers who are unruly, abusive, intoxicated, ill, mentally unfit, or otherwise deemed unsafe to fly. No refund will be issued to such passengers. 

*Tax Changes*:- 

• Any changes in applicable taxes, government levies, royalties, or BKTC charges will result in an adjustment of the tax amount, which will be charged accordingly. 

GUIDELINES FOR PASSENGERS 

• Temples in Do Dham are located in high-altitude areas. Passengers are advised to carry woolen clothes, raincoats, & regular medical kit with them. 
• Kedarnath Ji & Badrinath Ji are located above 10500 ft. Therefore, it is advisable for passengers to carry disposable oxygen bottles with them in case of any breathlessness issues. 
• This is a fixed departure tour, and all departure timings of each destination are fixed. Therefore, passengers must ensure they report as per the mentioned scheduled ETD on each day of the tour. 
• It is mandatory to attend the tour briefing conducted by our staff in the evening on the day of Arrival where actuals weights of the passengers will be taken and duffle bags will be provided. 
• Passeners are advised to carry comfortable clothing for this tour, such as kurtas and tracksuits. Avoid slippers/floaters and carry a pair of sneakers with you. 
• Phones are allowed within the premises of the temples, but photography is strictly prohibited inside the temples. 
• All the passengers traveling by helicopter are permitted to do VIP darshans from inside the temple. Sometimes the administration/government imposes restrictions on darshans from inside the temple (Garbha Griha) due to heavy rush at dhams. In such cases, darshans are done from outside only. 
• Carrying a proper photo ID card is mandatory for all Indian travelers. Acceptable IDs include Aadhaar Card, Driving License, and Voter ID. Foreign nationals must present a passport. Passengers are advised to book evening late Flights/Trains while returning from Dehradun as there might be delay while returning back from Badrinath due to weather/operational reasons. 
• We recommend keeping at least one additional day in hand at Dehradun when planning your trip. 

Bad Weather Conditions: 

• In case the journey is not finished within the stipulated time & passengers are not able to visit one or more Dhams due to bad weather conditions/technical reasons, then the company will try to complete it the next day. However, even if that is not possible, then the liability of the company will be limited to refunds of unutilized sectors.

COVID-19 Measures 

• All necessary measures issued by state and central governments regarding COVID-19 must be adhered to by passengers. Failure to comply will result in denied boarding without refunds. 

Cancellation Policy 

• Before 20 Days of the Journey*: Up to 50% of the paid amount. 
• Before 10-15 Days of the Journey*: Up to 25% of the paid amount. 
• Within 10 Days of the Journey*: No refund.